As a part of assessing the credibility and approach to quality of a mailing house analysing compliance with ISO standards is a very useful start.
Here we discuss three of the ISO standards:
- (27001 – Information Security),
- (14001 – Environmental Management)
- (BS OHSAS 18001 – Health and Safety Management) and
- (9001 – Quality Management).
Mailing houses (like bakergoodchild), which possess all three of these accreditations will work to extremely high levels of accuracy and professionalism and will be subject to external scrutiny and audit.
ISO 27001 – Information Security Management Standard
https://www.iso.org/isoiec-27001-information-security.html – bakergoodchild is an ISO 27001 fully accredited mailing house.
What is ISO 27001?
ISO 27001 is the information security standard and is recognised worldwide. The standard necessitates the creation of an information security management system (ISMS) to securely identify, monitor and control information assets with an over-riding objective of ensuring they are protected.
Secure processing of information for all types of organisations
Whatever the type of information processed the mailing house needs to securely process it. Information will be from a wide range of sectors and a large variety of different data types will be processed. Examples could include national insurance numbers, accounting documents (e.g. statements, invoices and debt collection letters), renewal information, photographic ID information (including cards), etc.
Information security at bakergoodchild
Data security is paramount in our thinking, whatever your type of organisation, however large or small, bakergoodchild will securely manage your data in full compliance with the ISO 27001 standards. Don’t take our word for it though, as a part of our accreditation we are regularly audited by an external party to verify that we still fulfil all the requirements of the standard.
Listed below are some related articles previously published relating to information security compliance within mailing houses:
- Secure transactional mail management with ISO 27001
- Data management in direct marketing
- The importance of secure data management when using an external mailing house
ISO 14001 – Environmental Management Standard
https://www.iso.org/iso-14001-environmental-management.html – bakergoodchild is an ISO 14001 fully accredited mailing house.
What is ISO 14001?
ISO 14001 is the environmental management standard and once again is recognised worldwide. The standard necessitates the creation of an Environmental Management System (EMS) which is designed to protect the environment by identifying and reducing waste whilst also improving the use of resources. Many organisations find that complying with this standard is actually an aid in reducing costs.
Secure processing of information for all types of organisations
ISO 14001 compliant mailing houses need to exercise environmental efficiency at both a strategic and operational level. There are many ways mailing houses can operate in an environmentally friendly manner, examples include:
- Materials recycling – (e.g. overs, polywrapping, print cartridges, stationery, etc.)
- Power consumption – reduction of power consumption wherever possible
- Staff awareness – staff are aware and trained about matters relating to the environment
- Sustainable resources – use items such as paper, polywrap, etc. which are from sustainable sources
Environmental Management at bakergoodchild
Here at bakergoodchild we passionately care about the environment and the careful management of precious resources. Whatever type of organisation you work for, rely on us to protect the environment to the maximum possible extent when working with us. Once again we are regularly assessed to verify that we continue to be ISO 14001 compliant through regular external audits.
Listed below are some related articles previously published relating to environmentally-friendly approaches within mailing houses:
- The Environmental Policy of bakergoodchild
- Green friendly environmental print approaches
- Techniques to make direct marketing print runs environmentally friendly
BS OHSAS 18001 – Health and Safety Management Standard
https://www.bsigroup.com/en-GB/ohsas-18001-occupational-health-and-safety/Introduction-to-BS-OHSAS-18001/ – bakergoodchild is a BS OHSAS 18001 fully accredited mailing house.
What is BS OHSAS 18001?
Although the BS OHSAS 18001 is not an ISO standard it is still recognised worldwide and is published by the world-renowned BSI (British Standards Institute).
The standard necessitates the creation of a health and safety system (HSS) to securely identify, monitor and eliminate/minimise operational safety risks and hazards. This is important in a mailing house environment for the protection of staff as there are many potential hazards and also plays a role in ensuring legal/regulatory compliance as well as improving customer service levels.
Print, mail and postage services with health and safety a focus
We process a wide variety of requests as a mailing house, all projects undertaken need to be delivered with the minimum possible risks to our staff and other people within our premises. There are numerous potential risks within a mailing house environment, these are formally assessed through risk assessments and action is taken to minimise risks to the greatest extent possible.
Health and safety at bakergoodchild
The health and safety of our operations is of critical importance. As a business, we can demonstrate proper, safe and effective health and safety management throughout all areas of our mailing house. This enables us to fully comply with all legislation in this field as well as being able to demonstrate our commitment to and compliance with health and safety requirements to regulatory bodies as and when needed.
The Terms & Conditions of bakergoodchild are valuable reading to checkout our policies relating to operational safety.
ISO 9001 – Quality Management Standard
https://www.iso.org/iso-9001-quality-management.html – bakergoodchild is an ISO 9001 fully accredited mailing house.
What is ISO 9001?
ISO 9001 is the quality management standard of the ISO, its full name is ISO 9001:2015 to reflect the most recent version. Quote from the ISO:
”The ISO 9000 family of standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. ISO 9001:2015 sets out the criteria for a quality management system.”
Quality expectations of a mailing house
Quality is an organisational wide culture, which pervades all aspects of an organisation including strategy, procedures, customer management, staff training / management as well as accreditations. Quality can be a “catch all” term, but what exactly does it mean in a mailing house context?
Quality mailing houses will always seek to innovate and improve, will be highly sustainable with a heavy level of recycling and environmentally friendly processes. Data security and customer/employee satisfaction will be of paramount importance, as are processes which generate exceptionally low rates of error. All of the above can tangibly be measured by successful external ISO 9001 audits.
Quality management at bakergoodchild
Quality management is integral to everything we do here at bakergoodchild, please read our Quality Policy for further details (see link below). It is our approach to quality management, which enabled us to attain and retain on an ongoing basis our ISO 9001 accreditation.
Listed below are some related articles to quality topics, previously published by bakergoodchild:
- The Quality Policy of bakergoodchild
- Quality, cost and speed the importance of all 3
- Quality and quantity, both are important for high direct mail response rates
- 7 qualities to look for in a great mailing house
Contacting the bakergoodchild mailing house
To learn more about bakergoodchild’s mailing certifications then contact our experts today on 0800 612 1972. We would be happy to speak about ISO 27001, ISO 14001 and ISO 9001 and how outsourcing to our mailing house can help your organisation. View our contact details at https://www.bakergoodchild.co.uk/contact/.