challenge:

With an ever-growing client base, and an increasing demand for print and mail services, ITAL approached bakergoodchild with the aim to outsource part of their critical mail requirements. Limited in-house capabilities meant that the outbound communications were becoming a drain on time and resources, and their internal rate of error was growing with the expanding work load.

ITAL were looking for an efficient and cost-effective way to manage their critical mailings. As much of their communication was in relation to debt collection, it was important to them that their letters were produced accurately and despatched on a daily basis without fail. Their main objective was to uphold their clients’ service level agreements in an simple and hassle-free manner.

solution:

A bespoke solution was developed and offered to ITAL. They would upload pre-merged PDF’s on a daily basis to a shared platform, and these documents would then be retrieved, and uploaded by bakergoodchild to their Automated Data Processing System (ADPS). The ADPS system allows the supplied PDF files to be processed seamlessly to the work production flow – sending the job to print and production within seconds. With such technology, bakergoodchild could offer an efficient, cost-effective, and accurate solution.

ITAL preferred to supply in their own assets. The provisions were happily accommodated by bakergoodchild; storing the assets, ready for daily use, allowing for an individual and unique client solution.

result:

ITAL benefited greatly from the transition. It allowed them to more efficiently allocate resources internally, eradicating the internal pressure of producing this critical mail, whilst simultaneously cutting expenditure costs. With in-house technology, bakergoodchild are able to streamline operations, in order to diminish inaccuracies and mistakes. ITAL have been a loyal customer for over a decade and are continuously delighted with the services offered. ITAL are in the process of transitioning further, unrelated, critical mail packs from the wider organisation to bakergoodchild.