Ensuring your customer communications are on the RightTrack™ from data to delivery

BAKERGOODCHILD LAUNCH REAL TIME MAIL ITEM LEVEL REPORTING WITH INTEGRATED MULTI-CHANNEL COMMUNICATION SOLUTION

Customers will have full visibility and auditability available throughout the data, print, production and delivery lifecycle. Each individual mail piece is uniquely identifiable throughout all of the production processes and then once scanned in the mail network allowing for tracking in real time using bakergoodchild’s proprietary software, RightTrack™.

Designed and developed in-house at bakergoodchild, RightTrack™ appends Royal Mail’s item level MailMark® data, providing the date and time the item was machine processed by Royal Mail, to the bakergoodchild audit trail. 

Not only do the RightTrack™ dashboards provide an accurate picture of which mail packs will be delivered and when, you have access to a fully auditable journey of each mail pack. 

This level of visibility unlocks opportunities to improve and enhance your customer’s journey as well as providing you with the necessary regulatory reassurances.

We are very excited that we are now able to offer this service to our customers – providing item level tracking information as opposed to batch level reporting is such an improvement.

The fact that we can pull data into user friendly dashboard’s which can be used to trigger further communications has unlocked a new level of opportunities for us to enhance the user experience for our customers. We are now able to offer a fully integrated multi-channel, data led service to our customers at the heart of our approach.

Paul Brough

Managing Director, bakergoodchild

The benefits

Much like Royal Mail’s Mailmark, RightTrack™ allows you to effectively plan and manage your internal resource, particularly call centres, using the visibility of when your mail will land. However, the biggest benefit of the system is the item level data intelligence that unlocks so many opportunities and efficiencies within your business.

Enhance your customer’s experience

Regulatory peace of mind

RightTrack™ is one of the first systems of its kind that can automatically trigger additional personalised communications, such as SMS or email, using the event information predicting mail pack delivery.
Access regulatory compliant reports to evidence individual communications throughout the mail lifecycle – particularly useful for debt recovery and those communications that require notice periods.

Mailing or software Provider?

bakergoodchild also offer this software as a licensed product to other mailing providers within the industry and software providers as a white labelled solution. Get in touch to find out more.

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