A Guide to GDPR

A Guide to GDPR

  What is GDPR?   GDPR, or the General Data Protection Regulation, is a privacy and security law that was passed as EU law and the European Economic Area on 25th May 2018. Organisations are obligated to follow guidelines on data collection and processing of...
A Brief History of Customer Feedback

A Brief History of Customer Feedback

  Back in 1750BC, the first documented case of a customer complaint was chiselled onto a clay tablet. The customer, Nanni, unimpressed by the service and the copper ore he received from the supplier, Ea-Nasir, made the unprecedented decision to give the business...
How to improve your customer retention

How to improve your customer retention

  Customer retention and customer acquisition are both essential to all businesses, but the return on investment for retaining customers can be significantly greater than acquiring new ones. According to Access, repeat customers are six times more likely to try...
The Importance of Brand Relevancy

The Importance of Brand Relevancy

The ‘landscape’ that all businesses operate in is constantly changing and adapting – the continuous rise in online shopping gives consumers the ultimate array of products and services. This allows both you and your competitors to reach more customers than ever before...
Tips For An Effective Call To Action (CTA)

Tips For An Effective Call To Action (CTA)

  One of the most important aspects of a direct mail campaign is getting a response. Businesses often find this challenging, as in order to get a response, you need to pique your recipients’ interest so that they make the conscious decision to act on it. We’ve...
Check out our new kit!

Check out our new kit!

bakergoodchild are committed to delivering a high level of service as well as offering channel choice for our customers, and our customer’s customers. With big growth ambitions, we have invested over £2 million in cutting edge technology and equipment as part of our...