Communications & transactional Services for Telecoms & Utilities
We talk a lot of channel choice here at bakergoodchild and that is what we offer both our client’s and their customers.
In the highly competitive and regulated market of telecommunications and utilities, customer experience is everything.
People want to be communicated with via their medium of choice be it traditional letters and bills, email, text or online. People expect their brand experience to be consistent, personalised, and seamless. We provide the insight and tools to enable you to make decisions with confidence, using all of your channels to create one, unified experience for your customers.
We work extensively across highly regulated markets and we understand that data security is your highest priority – we are ISO 27001 accredited.
From e-billing, document management to online portals and physical mailings, our multi-channel service offering brings you added value. We can personalise the experience for your customers, but more importantly we can personalise the approach for your business.
Our core services
Creative Services
Far more than simply ‘colouring in’, we design to engage and to deliver
Data & Document Services
Tailored made solutions to simplify your data and document management
Transactional Mail
We take the stress out of your business critical mail
Multi-channel
Creating channel-neutral communications throughout your customer journey
Direct Mail Campaigns
We produce direct mail that cuts through and drives a response
Postal Services
We get your mail delivered at the right time, at the right price, every time
Print Services
High quality, full colour, fully variable print communications are the heart of our business
Hybrid Mail
This solution is quick to setup and simple to use meaning you can send personalised mail to your customers at the click of a button.