Royal Mail Slashes Service Targets

New figures show Royal Mail smashes service targets

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Royal Mail has released its latest figures showing that it has exceeded its own service targets for the delivery of both first and second class mail

The results, which are independently verified, show that once again Royal Mail is consistently achieving or surpassing the delivery targets, providing a top quality service to customers.

The figures
Royal Mail is currently the only delivery company in the UK which is obliged to publish its service performance compared to targets every quarter.

However, when compared to other mail delivery providers in countries such as Germany, France, Italy and Spain, Royal Mail had one of the top service specifications.

The First Class mail target for Royal Mail is set at 93% next day delivery and it achieved a whisker over at 93.3%, The Second Class mail target is set at 98.5% within three working days, once again the part-privatised company delivered, reaching 99%.

The previous year Royal Mail also achieved its targets, hitting 93.2% and 98.9% respectively.

These latest reports were published in the Royal Mail Quality of Service Report. The Chief Operations Officer, Sue Whalley, said that they were “proud” to be the only delivery company willing to publish their results. She went on to say that the Royal Mail employees had delivered against very exacting targets, and were one of the mail companies in the whole of Europe to achieve the very best results.


In other Royal Mail news, it was revealed that the company will be launching a trial of delivering on a Sunday, just for addresses in the London area initially, but depending on the results, it could rolled out further.

The possible change has been sparked by the increasing rate of online shopping, allowing buyers to choose the next-day delivery service even if they buy on a Saturday. For those that work in the week, it is thought that Sunday delivery options could be very popular.

In tandem with this postage pilot, 100 of the offices around London will also open their doors at their delivery offices, allowing customer to pick up their parcels 7 days a week.

Royal Mail currently has a network of more than 1400 delivery offices, which are open six days a week to match their delivery service. Approximately 1600 from the 11,800 Post Office branches in the UK are open on a Sunday and from the summer Parcelforce, the subsidiary of Royal Mail, began to deliver on a Sunday too.

As a partly privatised company, experts have forecast that Royal Mail will continue to receive pressure from shareholders to hold their part of the market by coming up with fresh and innovative ways to help both commercial and domestic users.

We will of course continue to carry on reporting all of the changes and developments.

To find out how print, mail and post, can help your business call Baker Goodchild today on 0800 612 1972.

Image Credit: Cash in the Attic

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