Corporate Social
Responsibility 

We are committed to taking responsibility for our actions and we acknowledge that running our business has an effect on the world around us.

Our outlined commitments to Corporate Social Responsibility (CSR) aim to ensure that we align our business values, purpose and strategy with the social and economic needs of our stakeholders and our community, whilst embedding responsible and ethical business policies and practices into everything we do.

We are committed to:

 

  • Managing our business with pride and integrity
  • Conducting ourselves responsibly and in a legal and ethical manner
  • Creating a positive and supportive working environment
  • Minimising the impact on the environment and measure and manage this accordingly
  • Ensuring that responsibilities for health, safety and wellbeing of employees, suppliers and contractors are effectively assigned, accepted, and fulfilled at all levels
  • Protecting the personal security of the individual through responsible data management
  • Supporting local communities
  • Continuous improvement in our service levels to clients
  • Acting fairly in our dealings with suppliers and other third parties
  • Aiming to protect the personal security of the individual through responsible data management

QUALITY

We manage our business using recognised certified management systems.

  • Quality Management – ISO 9001
  • Information Security Management – ISO 27001
  • Environmental Management – ISO 14001
  • Occupational Health and Safety Management – ISO 45001
  • FSC® Chain of Custody certification*

In addition, we have robust Human Resource and Business Continuity Management Systems.

Our systems are subject to regular internal and external audits.

*Licence number FSC-C150957

Accountability

Our conduct

We aim to adopt the highest professional standards and not to act in such a way as to compromise our firm’s integrity.

We actively promote respect between our staff members in their dealings with each other and with clients and other third parties.

Our working environment

We recognise that our staff are our most important resource. We actively seek to offer our staff a positive and healthy working environment and ensure that they have rewarding careers and job satisfaction.

We maintain an Employee Handbook, which sets out the rights and expectations of all members of staff.

We seek to ensure that all staff have access to the training they need both for their own development and to enable them to deliver a high-quality service.

We consider all staff members to be equal and we aim to create a working environment which is free of unlawful discrimination.

Our community

In considering our impact on the community we have resolved to sponsor or otherwise support local charities.

We will allow members of staff time off work to enable them to carry out work in support of their chosen charity and to encourage dialogue with local communities and groups for mutual benefit.

Our clients

We are committed to delivering a high level of service to all our clients. We understand that our business exists in a very competitive market and in order to retain our clients we need to deliver a professional and courteous service.

Wherever possible, we take steps to promote equal opportunity in relation to the services that we provide. We take account of the diversity of the communities we serve in order to ensure that, subject to funding constraints, our services are accessible to all clients.

Our suppliers and partners

We are committed to eliminating unlawful discrimination and to promoting equality and diversity in our professional dealings with suppliers and other third parties.

We endeavour to enter into clear and fair contracts with our suppliers. We commit to the timely settlement of suppliers’ invoices.

Wherever possible, we aim to support the local economy by contracting with local suppliers.

Our environment

We are committed to behaving responsibly and to minimising our impact on the environment. We aim to minimise our impact on the environment by:

 

  • Minimising waste and adopting sensible recycling policies in respect of our paper and food consumption
  • Providing safe and comfortable working conditions
  • Encouraging staff to walk or cycle to work
  • Ensuring that electrical equipment and lights are off when not in use
  • Ensuring that heating is turned off or down outside office hours
  • Adhering to our ISO 14001 accreditation

Our responsibility

We are responsibile for this policy, including an annual review to:

 

  • Ensure that it remains up to date, compliant and relevant to the needs of the organisation and its clients
  • Verify it is in effective operation across the business.

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